FIS Managed Services
Day-to-day support and monitoring for your FIS environment, so your team can focus on treasury, not troubleshooting.
Our managed services give you a dependable team behind your platform. We handle routine operations, respond to issues and keep your system current.
You get a clear service scope, response times and regular reviews.
What we deliver
Service desk
A single point of contact for questions and incidents.
Monitoring
Proactive checks of jobs, interfaces and connections.
Incident resolution
Prioritised fixes with clear communication.
Change requests
Small enhancements and configuration changes.
Release support
Impact review and testing support for new releases.
Service reviews
Regular reviews of tickets, trends and improvements.
Outcomes you can expect
- Predictable support with agreed scope
- Faster issue resolution
- Fewer surprises at release time
- More time for your own team to add value
A clear path from first call to go-live
Discover
We review your current setup, banks, entities and pain points, and agree what good looks like.
Design
We map the target process and configuration, and confirm it with your treasury and finance teams.
Deliver
We configure, integrate and test with your data, then take you live with a clear cut-over plan.
Support
We stay on hand after go-live to stabilise, train your users and keep improving.
Ready to talk about your treasury?
Book a free consultation and we will look at your setup together.